The estates and facilities team at Somerset NHS Foundation Trust rely on a large body of national regulations and internal policies to run safe and compliant services. Finding the right information quickly was difficult. Staff often had to review multiple systems and documents, leading to delays and uncertainty when responding to queries.​

The team also needed confidence that they were using the most up-to-date guidance. With thousands of documents changing frequently, validating accuracy was time consuming. Staff required clearer explanations and faster access to precise requirements.​