There are two ways software can fail. It can fail loudly, or it can fail quietly.

On my Sunday morning run, I was listening to one of my favourite podcasts, Acquired. In an episode with Mark Zuckerberg, he talked about what defines a technology…

Part 4: EFM Technicians

Part 4: EFM Managers

Part 3: Heads of Estates

Part 2: Directors of Capital, Estates, and Facilities

Part 1: Authorising Engineers

Last week, I wrote about how bureaucracy slows decisions across NHS Estates and Facilities Management. This week, I want to show what that looks like in an emergency,…

In recent weeks, I explored how human resource bottlenecks limit time for reflection, collaboration and knowledge sharing among NHS EFM staff. This week, I'm diving into…

Staff across NHS Estates and Facilities Management (EFM) teams know the problem too well: there’s simply not enough time. In the first round of my Delphi study,…

The NHS is one system. Everyone has an NHS email address. Everyone works for the same ultimate goal: patient care. Yet staff in one hospital can't easily get in touch…

When I started researching what knowledge actually matters in NHS Estates and Facilities Management (EFM), I expected a fairly simple pattern: technicians need…

Healthcare infrastructure isn’t just about policies, procedures, or technical manuals gathering dust on shelves. Often, the knowledge that keeps hospitals (and all other…

When I began researching knowledge sharing in NHS Estates and Facilities Management (EFM), it was because during the first wave of COVID-19, I had seen first-hand the…