News, insights & updates

PAM 2026 has turned a spreadsheet exercise into an evidence and assurance challenge. Here’s what changed, why boards will see more red, and how to respond.

NHS EFM professionals understand knowledge loss. The real challenge is overcoming five connected barriers that keep valuable insight from being captured, found, and reused.

“Historical knowledge” is too vague to design for. Our research identifies three distinct forms of knowledge loss: the why behind decisions, the speed of retrieval, and relational know-who.

Across 19 interviews, NHS EFM professionals described a shared reality: decades of experience can leave with one person, with serious operational, financial, and patient-safety consequences.

Digital Health covers CompliMind’s growth from a single NHS pilot to 15 NHS trusts.

Somerset County Gazette reports that Somerset NHS Foundation Trust has saved more than 400 staff hours each month using CompliMind.

Cambridge Independent reports on CompliMind’s progress supporting 18 live NHS trust deployments after 18 months.

Business Weekly covers CompliMind’s expansion from its first NHS pilot to 18 live deployments.

The 2025/26 PAM changes will make your reported position look worse. We’ve built a board paper template that explains why that’s expected, acceptable, and more useful than the amber it replaced.

The NHS PAM shift from graded assurance to binary compliance returns the model to its founding purpose, at the moment the technology finally exists to deliver on it.

Why NHS estates and infrastructure leadership matter at board level, and what tech companies get right about governance.

There are two ways software can fail. It can fail loudly, or it can fail quietly.

On my Sunday morning run, I was listening to one of my favourite podcasts, Acquired. In an episode with Mark Zuckerberg, he talked about what defines a technology…

Part 5: EFM Technicians

Part 4: EFM Managers

Part 3: Heads of Estates

Part 2: Directors of Capital, Estates, and Facilities

Part 1: Authorising Engineers

Last week, I wrote about how bureaucracy slows decisions across NHS Estates and Facilities Management. This week, I want to show what that looks like in an emergency,…

In recent weeks, I explored how human resource bottlenecks limit time for reflection, collaboration and knowledge sharing among NHS EFM staff. This week, I’m diving into…

Staff across NHS Estates and Facilities Management (EFM) teams know the problem too well: there’s simply not enough time. In the first round of my Delphi study,…

The NHS is one system. Everyone has an NHS email address. Everyone works for the same ultimate goal: patient care. Yet staff in one hospital can’t easily get in touch…

When I started researching what knowledge actually matters in NHS Estates and Facilities Management (EFM), I expected a fairly simple pattern: technicians need…

Healthcare infrastructure isn’t just about policies, procedures, or technical manuals gathering dust on shelves. Often, the knowledge that keeps hospitals (and all other…

When I began researching knowledge sharing in NHS Estates and Facilities Management (EFM), it was because during the first wave of COVID-19, I had seen first-hand the…